Sweetwater Surf Shop

Shipping & Returns

Shipping Methods

We make it our priority to get your shipments to you as quickly as possible. Orders are processed and shipped within 1-3 business days of purchase. All rates are subject to change. 

You will receive an email confirmation with tracking once your packaged is shipped. We are not responsible for packages lost, stolen or delayed by our shipping service. 

Next Day orders must be processed by 12:00pm EST. 

In-Store Pick-up
Order your item online and pick it up in store with no shipping charge

International Orders
We ship with USPS International Express. This usually takes 5-10 Days.  We are not responsible for packages lost, stolen or delayed by our shipping service. Custom fees, taxes and duties are the sole responsibility of the customer.

Standard
$9 flat rate

International
$30 USD

2nd Day 
$20 flat rate

 

Next Day
$34 flat rate

Easy Returns & Exchanges

All returns must be made within 10 days of the day you received your purchase. Items must be received in new unused, unworn and unwashed condition with the tags still attached. We reserve the right to deny returns received after the specified time and/or specified condition. 

IN-STORE RETURNS: If you ordered an item online and would like to return it to the store in person, the return policies above apply. In addition you must bring in a copy of your order receipt and the unworn item with the tags still on, or your return will not be granted. 

ONLINE RETURNS: Please fill out the form below to start your return process. 

Name *
Name
Date *
Date
Phone *
Phone
Return/Exchanges